Privacy Policy —
den999 Data Commitment

1. Introduction

den999 ("we", "us", "the Platform") operates the online gaming and sports betting platform available at https://den999.pro and through the den999 mobile application. In order to provide our services — including casino games, fish games, sports betting on cricket, PSL, T20 matches and other events — we need to collect and process certain personal information about you.

This Privacy Policy sets out what information we collect, the purposes for which we use it, who we may share it with and how long we keep it. It also explains the choices you have in relation to your data. By creating a den999 account and using the platform, you acknowledge that you have read and understood this policy.

We are committed to handling your data responsibly. We do not collect more information than we actually need, we do not sell your data, and we take reasonable and proportionate steps to keep your information secure at all times.

2. Data We Collect

The personal information we collect falls into the following categories:

Category	Examples	Required?
Identity Data	Full name, date of birth, CNIC number (for verification)	Yes — for account verification
Contact Data	Mobile number, email address	Yes — for account communication
Payment Data	JazzCash number, Easypaisa account, Raast ID, bank account details	Yes — for PKR deposits and withdrawals
Technical Data	IP address, device type, browser, operating system, session timestamps	Automatic — for security and fraud prevention
Usage Data	Pages visited, bets placed, games played, deposit and withdrawal history	Automatic — for platform operation
Communications Data	Live chat transcripts, support emails, dispute records	When you contact us

We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions. We do not collect data about your social media accounts unless you voluntarily provide it during a support interaction.

3. How We Collect Your Data

We collect your personal information through the following channels:

• Registration: When you sign up for a den999 account, you provide your name, contact details and preferred PKR payment method.
• Identity Verification: When you complete account verification, you may be asked to submit identity documents. These are processed securely and not stored beyond the verification process unless required for ongoing compliance.
• Transactions: Every deposit and withdrawal creates a transaction record linked to your account. These records include the payment method, amount in PKR and timestamp.
• Platform Activity: Our systems automatically log your interactions with the platform — including bets placed, games started, login times and session duration — to maintain platform performance and detect unusual activity.
• Device and Technical Data: When you access den999 through a browser or the mobile app, we automatically receive technical information including your IP address, device identifiers and browser settings.
• Support Interactions: When you contact our support team via live chat or email, your communication is recorded for quality assurance and dispute resolution purposes.

4. How We Use Your Data

den999 uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, functional gaming experience. Specifically, we use your data to:

• Create and manage your player account, including verifying your identity and age.
• Process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Settle bets, apply bonuses and manage your PKR balance correctly.
• Send you account-related notifications — including deposit confirmations, withdrawal updates and security alerts — via your registered mobile number or email.
• Detect, investigate and prevent fraud, money laundering, multi-accounting and other platform abuses.
• Provide responsible gaming tools such as deposit limits, session reminders and self-exclusion facilities.
• Resolve disputes and respond to support requests.
• Improve platform performance and user experience based on aggregated, anonymised usage data.

5. Sharing Your Data

den999 does not sell, rent or share your personal data with third parties for marketing or commercial purposes. We may share your information only in the following limited circumstances:

• Payment Processors: Your payment account identifiers (JazzCash number, Easypaisa account, Raast ID, bank details) are shared with the relevant payment processor solely to complete your transaction. These processors operate under their own privacy policies and are bound by confidentiality obligations.
• Identity Verification Providers: Where identity verification is required, your identity documents may be processed by a third-party verification service. This data is used only for the verification process and is not retained by den999 beyond what is required.
• Technology Service Providers: den999 uses trusted third-party providers for hosting, platform infrastructure and security services. These providers access your data only to perform services on our behalf and are contractually prohibited from using it for any other purpose.
• Legal Requirements: We may disclose your data if required to do so by a valid legal process or to protect the rights, property or safety of den999, its players or third parties.

6. Payment Data & PKR Transactions

Because den999 operates exclusively in PKR and relies on Pakistan's local payment infrastructure, the way we handle payment data is particularly relevant for our players.

When you make a deposit via JazzCash, Easypaisa or Raast, the transaction is initiated on your mobile device through the respective payment app. den999 receives a confirmation of the transaction along with the sender's account identifier and the PKR amount. We do not receive or store your mobile banking PIN, wallet password or any authentication credential.

For bank transfers, you provide your bank account number during the verification process. This is stored securely against your den999 account and used only for processing withdrawal requests back to the verified account.

All PKR transaction records are retained in your account history for the purpose of dispute resolution, withdrawal processing and responsible gaming monitoring. You can view your full transaction history at any time from within the den999 cashier section.

7. Cookies & Tracking Technologies

den999 uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled.
• Functional Cookies: Remember your preferences — such as your selected language, preferred PKR deposit method and responsible gaming settings — so you do not have to re-enter them each visit.
• Analytics Cookies: Collect anonymised, aggregated data about how players navigate the platform. This helps us identify performance issues and improve the overall experience.
• Security Cookies: Help us identify and block suspicious login attempts, detect bots and prevent unauthorised access to player accounts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform. den999 does not use third-party advertising cookies or retargeting pixels.

8. Data Retention

den999 retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil the purposes set out in this policy. Specific retention periods:

• Account Data: Retained for the lifetime of your account and for a minimum period after closure to allow for dispute resolution and any required compliance review.
• Transaction Records: PKR deposit, withdrawal and betting records are retained for a minimum of five years to support dispute resolution and financial record-keeping.
• Support Communications: Live chat and email records are retained for up to two years from the date of the interaction.
• Identity Verification Documents: Retained only for as long as necessary to complete the verification process, unless required for ongoing compliance purposes.
• Technical and Usage Data: Aggregated usage data is retained indefinitely in anonymised form. Non-aggregated session and device logs are retained for up to 12 months.

When data is no longer needed for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Security Measures

Keeping your data safe is a top priority for den999. We implement a range of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

• All data transmitted between your device and den999 servers is protected by TLS (Transport Layer Security) encryption.
• Stored personal data and payment identifiers are encrypted at rest using current industry-standard algorithms.
• Access to player data is restricted to den999 staff and service partners who have a legitimate need to access it for their specific role.
• We conduct regular security reviews of our platform and infrastructure.
• Suspicious login activity — such as access from an unrecognised device or multiple failed login attempts — triggers automatic security alerts and may result in temporary account lockout pending verification.

10. Your Data Rights

As a den999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]:

• Right to Access: You can request a copy of the personal data den999 holds about you at any time.
• Right to Correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. Some corrections — such as name changes — may require supporting documentation.
• Right to Deletion: You can request that we delete your personal data. Note that certain data (such as transaction records) may need to be retained for the minimum period described in Section 8, even after account closure.
• Right to Restrict Processing: In certain circumstances you may request that we limit how we use your data while a correction or deletion request is being reviewed.
• Right to Object: You can object to our use of your data for marketing purposes at any time. Contact support and we will remove you from our marketing communications.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format.

We will acknowledge your request within 3 working days and aim to fulfil it within 15 working days. Where a request is complex or involves a large volume of data, we may require additional time — we will let you know if this is the case.

11. Minors & Age Verification

den999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration and we may request identity verification at any point to confirm a player's age.

If we become aware that a player is under 18, their account will be immediately suspended, any deposits will be returned to the payment source and all personal data associated with that account will be deleted in line with our data retention procedures. If you believe a minor has registered on den999, please contact support immediately.

12. Changes to This Privacy Policy

den999 may update this Privacy Policy from time to time to reflect changes in our services, data practices or applicable requirements. When we make changes, the updated policy will be published on this page with a revised effective date. For material changes that significantly affect how we handle your data, we will notify registered players via their account contact details where reasonably practicable.

We encourage you to review this policy periodically. Continued use of den999 after an updated policy is published constitutes your acceptance of the revised terms. If you have concerns about any changes, please contact our support team before continuing to use the platform.

13. Contact & Data Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please get in touch with the den999 team:

We take all privacy enquiries seriously and will work with you to address your concerns in a timely and transparent manner.